Basic guidelines for IT requests & communication
In order to ensure that everyone gets help in a timely manner, we ask that you please follow these guidelines when requesting IT assistance so we can help everyone to our fullest extent!
Requests
- Computer Setup – 3 business days
- New Employee – Minimum of 5 day notice
- Office Move – ASAP; CC IT even if what’s being discussed doesn’t pertain to us so it stays on our radar
- General Troubleshooting – Reply within 3 hours
- General Requests Outside Business Hours – Unless it involves the total outage of MNT or ITS systems, the request will be replied to start of business the next day (8-5, M-F)
- Equipment Acquisition – Please send an email to it@minnesota-title.com. You will get a follow-up email when the equipment has been purchased or if there are additional questions. You will then be notified when it arrives.
Communication
- Texting – Only use this in the event of an emergency (total outage of MNT or ITS systems). Email/Teams messages are the preferred methods of communication.
- Phone – IT can be reached by phone (8-5, M-F). After hours calls should be limited to urgent requests.
Thank you for being considerate of the items above!